Policies and Procedures

“Refund Policy”

We are a family owned and operated community facility, excited to create new and innovative programs for community to experience. We work hard to keep class sizes down to create a fun and interactive experience. With smaller class sizes there is a 14 day cancellation policy for program attendance and 30 day cancellation for studio/event rentals.

Program Attendance: If you require cancellation 14 days or less to the start of the program, we will work to fill your space. If we can fill your spot we can complete a full refund less a 5% administrative/processing fee. If we are unable to fill your spot we can provide a 50% credit towards a future program.

All refund regardless of timeline are subject to a 5% refund fee in order to cover the processor fees incurred in the transaction. Unfortunately these small fees can add up significantly. If you are 15 days or more away from the start of the program we can provide a refund less 5% admin fee or a 100% credit towards a future program if preferred over a refund. The credits can also be used for Art Kits.

All yoga passes and punch cards are non-refundable.

Due to the changing public health guidelines if we are required to close the facility, alter health restrictions, delay or alter program start times due to Public Health you will be provided a credit towards a future program, option to select art kits for the value of your credit or a combination of both. Unfortunately we will be unable to provide refunds for these programs. Thank you for your patience and understanding.

“Privacy Policy”

We collect/access the information that you voluntarily give us during the website or via email or other forms of direct contact. We will not sell or rent this information to anyone.

This information will be used for purposes of correspondence to you. We will not share your information with a 3rd party outside of our organization other than necessary to fulfill your request e.g. ship an order or register for a class/workshop/rental and in order for use to service and improve the engagement of our advertising efforts.

Unless you ask us not to or unsubscribe directly, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You may contact us to remove your information from our system or opt out from our communications. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. We do not store your credit card after completion, it is used soley by you in the completion of your purchase.

“Return Policy”

Thank you for purchasing an art kit from McTavish Academy Of Art. In order to be eligible for a refund, please return the product within 15 calendar days of
your purchase. The product must be in the same condition that you receive it, unopened and undamaged/unused in any way.

After we receive the item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is used/damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund. Please note that we do not reimburse for return shipping costs and if multiple items on the same order only partial original shipping cost would be returned. All refund regardless of timeline are subject to a 5% refund fee in order to cover the processor fees & admin incurred in the transaction. Unfortunately these small fees can add up significantly.

*Additional note: We use Canada Post expedited shipping but cannot guarantee delivery times as that is not within our control. Thank you for your patience and understanding.

“Agreement Of Release & Waiver Of Liability”

Any person participating in a yoga/fitness classes at the McTavish Academy of Art has been asked to agree to the terms below at the time of registration. Participation in any yoga/fitness class offered at the McTavish Academy of Art implies agreement with all of the following:

– I realize that it is important never to do any practice to the point of pain or discomfort. I am aware that there is some risk involved in all physical exercise and that I am responsible for recognizing my own physical limits.

– I understand that yoga/fitness is not a substitute for medical attention, examination, diagnosis or treatment, and that practicing yoga is not recommended and is not safe under certain medical conditions. If I have any concerns about whether yoga is suitable for me or if I have a particular injury or medical condition, I will consult my physician before participating in a yoga class.

– I hereby agree to irrevocably waive, release and discharge any and all claims and liabilities against the McTavish Academy of Art,
its individual instructors or staff for any personal injury, death or damage to the person or property, or loss sustained as a result of participation in yoga/fitness classes.

If anything is unclear or you have more questions feel free to contact us at admin@mctavishacademy.ca

Thank you!