Policies and Procedures

“Refund Policy”

We are a family owned and operated community facility, excited to create new and innovative programs for you to experience. We work hard to keep class sizes down to create a fun and interactive experience. With smaller class sizes there is a 14 day cancellation policy for program attendance and 30 day cancellation for studio/event rentals.

Program Attendance: If you require cancellation within 14 days we will work to fill your space. If we can fill your spot we would be happy to give you a full refund less a 5% administrative fee to cover cost from the processor. If we are unable to fill your spot we can provide a 75% credit towards a future program.

Covid19: Due to the changing public health recommendations if we are required to close the facility you will be provided a full credit for your program.

All refund regardless of timeline are subject to a 5% refund fee in order to cover the processor fees incurred in the transaction. Unfortunately these small fees can add up significantly as we have seen during Covid19 closures. If you are outside the 14 day cancellation we can also provide a 100% credit towards a future program if preferred.

All yoga passes and punch cards are non-refundable.

“Privacy Policy”

We collect/access the information that you voluntarily give us during the website or via email or other forms of direct contact. We will not sell or rent this information to anyone.

This information will be used for purposes of correspondence to you. We will not share your information with a 3rd party outside of our organization other than necessary to fulfill your request e.g. ship an order or register for a class/workshop/rental.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You may contact us to remove your information from our system or opt out from our communications. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

“Return Policy”

Thank you for purchasing an art kit from McTavish Academy Of Art. In order to be eligible for a refund, please return the product within 15 calendar days of
your purchase. The product must be in the same condition that you receive it and undamaged/unused in any way.

After we receive the item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is used/damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact us at design@mctavishacademy.ca

Thank you!